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Delivery & Shipping
- What are the delivery costs?We offer complimentary worldwide shipping on all orders.While delivery fees are included, please note that import duties and taxes may be charged on delivery for any customers outside the EU and UK. We kindly advise checking with your country’s customs office to determine your local import duties and taxes before purchase.
- What are estimated delivery times?We offer complimentary worldwide shipping on all orders.
Once your order is placed, we aim to process it as quickly as possible. Please note the following:- Orders placed before 2PM (GMT) are typically processed within 24 hours.
- Orders placed after 2PM (GMT) may take 48-72 hours to process.
- During sale periods or Bank Holidays, processing times may be longer.
- United States: 1-5 business days
- United Kingdom: 1-3 business days
- Belgium, Luxembourg, Netherlands: 1-2 business days
- Austria, Czechia, Denmark, France, Germany, Poland: 2-3 business days
- Rest of Europe: 2-8 business days
- International: 5–10 business days
Estimated delivery times will be displayed at checkout for your location.
Please note, we do not currently offer express or next-day delivery. During promotional periods or public holidays, shipping times may be slightly extended. - Are import duties included?Duties and taxes are included for all orders delivered within the EU and UK.For customers outside the EU and UK, import duties and taxes may apply upon delivery. We recommend checking with your local customs office to determine any applicable fees before placing your order.For US orders:
US orders may be fulfilled from either our US or EU warehouses, depending on product availability. As a result, items may arrive in separate shipments.If an item ships from our EU warehouse additional duties and taxes will apply. Due to technical limitations, we are currently unable to indicate at checkout whether an item will ship from the EU. However, this will be visible in your tracking emails, as you will receive two separate tracking numbers for split shipments.Additionally, as of February 4th, 2025, any orders containing items imported from or manufactured in China are subject to additional duties. We will do our best to intercept the package and return it while in transit. Please note that a $15 USD return fee will apply. - How can I track my order?Once your parcel is dispatched, you will receive a tracking link via email. Please note, a signature is required upon delivery to ensure the safe receipt of your order. Should you choose to waive this, liability for the package will transfer to you.
- Do you offer express shipping?At this moment, only standard delivery is available for all orders at this present time.
- Where will my order ship from?Our orders ship from our EU warehouse in Belgium or US warehouse located in Pennsylvania.
- I’ve only received part of my order – what should I do?Sometimes, your order may be split into multiple shipments to ensure you receive items as quickly as possible. This is especially common for large US orders, which may be fulfilled from both our US and EU warehouses depending on availability.You’ll get a shipping confirmation email for each package, detailing which items are included.
- Why is DHL contacting me?If you’ve received a message from DHL, it may be related to customs duties or import taxes for your order. Depending on your shipping destination, you may be responsible for covering these additional charges before your package can be delivered.DHL will usually reach out directly to arrange payment and ensure smooth delivery.
- What happens if I do not want to pay the duties?Your order will be recalled back to us and a return free will be deducted from your refund.